Avoid Cancellation:

• Most classes need a set minimum number of participants to be able to run them. Please register at least a week before the start date.

• All programs have a minimum and maximum enrollment. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone, or consolidate the program with another program. If the program is cancelled, full credits will be issued.

• Once the maximum enrollment is met for a class, a waiting list may be formed. We will create additional classes when feasible and your will be contracted. Payment is NOT due when being waitlisted. If a spot opens, waitlist members will be contacted and then payment will be made.

Programs/Classes/Leagues:

• To withdraw from a program, a refund application must be completed. An administrative fee of $5 shall be deducted from the amount of the refund to offset the cost of processing the refund. A full refund, less the fee, will be granted if the application for refund is filed at least one week prior to the scheduled start of the program or activity. To avoid the $5 administration fee, the refund amount may be credited to another program fee. Refunds will not be granted after the registration deadline. All program refunds are subject to the program coordinator’s approval. A full refund will be issued if the Park District reschedules or cancels a class.

Passes/Memberships:

• Refunds will not be approved on Park District passes or memberships, however refunds may be requested on passes or memberships for two reasons: major illness and/or injury with a doctor’s note or a move outside of a 45 mile radius with proof of primary residency (updated ID, utility bill, etc.). District should be notified of extenuating circumstances as soon as possible or a refund cannot be guaranteed. Passes, memberships, and cards are non-transferable.

Membership Freeze:

• Membership Freezes will only be considered for a maximum of 3 consecutive months within a year and if request is received 30 days in advance.

Rentals/Reservations:​

• Rentals, shelters, pool cancellations must be made one week in advance in order to receive a 100% refund. Less than one, no refunds will be given.

Refund Policy:​

• Refunds or household credits are not given for classes missed/forgotten or for changes in personal schedules by the participant.

• After a program/event/membership has started, a refund may be issued for medical or other circumstances (relocation, death in the family) as approved by District staff. Proof will be required in writing prior to the refund being issued. The refund will be prorated for the services used.

• Refunds of $10 or less will only be applied to District account to be used for future programming. Refunds exceeding $10 can be returned to the participant by credit card (if applicable) or paper check (one week processing time.) If refund is returned by CC or check, a $5 administrative fee will apply.